If an organization loses 4.9 percent to 6.4 percent of its membership each year, and surveys the members who remain, logic would tell you the responses would grow more positive: Those who are dissatisfied are voting in the most powerful way they can by leaving. Instead of surveying those who remain and distorting and spinning the results to make them even more positive than they are, the organization should be focused on finding out why they are on a slow road to oblivion and figuring out...